They don't need to understand all the network technology behind it to be able to understand if everything is working well or if there is a problem." "One of the solution's biggest strengths is its capacity management performance, with out-of-the-box reports through NMS, as well as its ability to collect NetFlow-related data from devices. They can see visually when there is some problem. Based on location, we have streams coming in and out. A lot of people are not network techies who understand streams in the network. It makes the network visually interesting for other people who are not in the network. You need to spend a lot of time before an engineer will host a remote session to look at your problematic system." "We have benefited mainly from the use of the dashboard interface. You have to go through three tiers of support with most vendors, and they ask a lot of screening questions before they will do a remote session. They're willing to set up a remote session upon request. Without the NMS, the other tools aren't that usable." "We've had great feedback from our customers about SevOne support.
"In 90% of the cases, new devices are plug-and-play, so when a new version comes out then SevOne has support for it out of the box." "The most valuable feature as of late has been the API integration with ServiceNow." "The most valuable feature is the NMS because that's the core of the system.
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